Frequently asked questions
What our customers ask us most often. If you can’t find your answer here, call us on 0903 395 114 – we are happy to help.
Booking and the repair process
Do I need to book in advance?
We recommend it – we will arrange an appointment by phone or via the online form on our Contact page. For urgent problems (the car will not brake or will not start), call us – we always try to help as soon as we can.
Will I know what is happening with my car?
Yes. After the diagnosis we call you and explain what is wrong and what needs fixing.
See also: Pick-up and delivery
Repair prices
How much will the repair cost?
Every car is different, so we cannot quote a price blind. We first find out what is wrong and explain what needs fixing.
How much does car diagnostics cost?
The amount depends on how long it takes to find the cause. Before any more demanding fault-finding we always let you know in advance.
See also: Diagnostics
How much does a brake replacement cost?
The price depends on the car and the parts. We first check the brakes and explain what needs replacing.
See also: Brakes and suspension
How much does an automatic gearbox oil change cost?
The price depends mainly on the quantity and type of oil your gearbox needs – we will tell you in advance based on the VIN.
See also: Automatic transmissions
Makes and vehicles up to 7.5 t
Do you repair all makes?
Yes – as an independent garage we repair the common European, Asian and American makes.
Do you also repair vans and motorhomes?
Yes, we repair all vehicles with a gross vehicle weight of up to 7.5 tonnes – vans, motorhomes, light trucks and commercial vehicles.
See also: Vans up to 7.5 t
Do you also repair the suspension of vans and motorhomes?
Yes, we do brakes, shock absorbers, ball joints and bearings on vans, motorhomes and commercial vehicles up to 7.5 t too.
See also: Brakes and suspension
Do you diagnose vans too?
Yes – Ducato, Sprinter, Transit, Crafter, Master, Daily and other vans and commercial vehicles up to 7.5 t.
See also: Diagnostics
Do you also service the A/C in vans and motorhomes?
Yes, we recharge and repair air conditioning in vans, motorhomes and commercial vehicles up to 7.5 t too.
See also: Air conditioning
Do you service gearboxes on vans too?
Yes, on vans and commercial vehicles up to 7.5 t with an automatic gearbox as well.
See also: Automatic transmissions
Vehicle pick-up and delivery
Can you collect my car and bring it back?
Yes. We collect the car from your home or workplace and bring it back after the repair.
See also: Pick-up and delivery
What do I need to hand over at pick-up?
The keys and the registration certificate – for the STK, both parts (I and II) of the Slovak certificate. If you like, we note the condition of the car and the mileage together when we collect it.
See also: Pick-up and delivery
Do you also collect vans?
Yes, we come for vans as well. For heavier vehicles up to 7.5 t we agree individually.
See also: Pick-up and delivery
STK and emissions test
Can you take my car to the STK instead of me?
Yes, if it is registered in Slovakia. We take your car through the technical and emissions inspection for you and bring it back. If you like, we will collect it from you as well.
See also: STK (MOT) preparation
What if the car fails the STK?
If the car is rated temporarily roadworthy, you have a period in which to fix the faults and pass a repeat inspection. We repair the faults and arrange the repeat inspection.
See also: STK (MOT) preparation
Will the car pass the emissions test with the engine warning light on?
As a rule, no. A lit engine warning light or fault codes stored in the control unit are a reason to fail the emissions test. We recommend a diagnostic check before the appointment.
See also: STK (MOT) preparation
How far ahead should I get in touch?
Ideally 1–2 weeks before the STK runs out, so there is time to order parts if needed.
See also: STK (MOT) preparation
Problems with your car
Can I drive with the engine warning light on?
If it is amber and the car drives normally, carefully, yes – but book an appointment as soon as possible. If it flashes, is red, or the car has lost power, better not drive and call us.
See also: Diagnostics
Is it enough to clear the fault?
No. Clearing only switches the light off; the cause remains and the fault comes back. Moreover, with cleared faults the car will not pass the emissions test until the control unit has rechecked its systems.
See also: Diagnostics
Can I drive when my brakes squeal?
For a short while, yes, but have them checked as soon as possible. If the brakes grind metal on metal, the pads are worn through and are destroying the disc – the repair then gets more expensive.
See also: Brakes and suspension
Is it worth recharging an A/C that keeps leaking?
No – the leak has to be found and fixed first, otherwise the refrigerant will be gone again within a few weeks.
See also: Air conditioning
Can you repair a cracked A/C hose?
Yes, we repair A/C lines or make new ones modelled on the original. There is no need to wait for the original part.
See also: Air conditioning
How do I tell whether the battery or the alternator is at fault?
If the car runs after starting and only goes flat while driving, or the battery light is on, it is more likely the alternator. If it won’t start after standing, it is more likely the battery or a hidden drain. A measurement taking a few minutes gives certainty.
See also: Auto electrics
Didn’t find your answer?
Call us on 0903 395 114 – we are happy to help. If you already know what your car needs, book online straight away.